What is the general return policy on Fit’N’Perfect Pvt Ltd?
14 Day Return Policy
We offer you complete peace of mind while ordering at Fit’N’Perfect Pvt Ltd – you can return all items within 14 days of receipt of goods.
If you are not satisfied with what you have bought, weâ€™ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
What should I do if I receive a Defective Item?
If an item is found defective, please get in touch with our customer care on info@Fit’N’Perfect.com or call us on 0124-4616444 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Fit’N’Perfect Pvt Ltd Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Sports: Return policy is applicable only in case of issues with size of the apparel or footwear.
Diabetes: Products in this category are NOT eligible for return
Beauty: Returns will be considered for change of color requests
Home Devices: Products in this category are NOT eligible for return
Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns
Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns
Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
Cycling: There is no return policy for any cycle unless it is damaged in transit.
Pet Care: Products in this category are NOT eligible for return unless damaged in transit.
Parenting: Ovulation Kits and Diapers are NOT eligible for returns
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “Fit’N’Perfect.com’s 14 Day Returns Policy”
In case of any queries, please write to our customer care on info@Fit’N’Perfect.com or call us on 0413-2235311
I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through Fit’N’Perfect Pvt Ltd Reach or through our courier partners like FEDEX, bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Fit’N’Perfect Pvt Ltd Cash – If you choose this option, the amount will be added to your Fit’N’Perfect Pvt Ltd reward points.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Fit’N’Perfect Pvt Ltd will complete the cancellation and initiate the refund, depending on your preference.
What is the validity period of reward points?
The validity period of reward points is generally 180 days from the date of issue. Please check your reward points email for exact date.